Return and Refund Policy

Last updated: September 16, 2022

Thank you for shopping at ThatKidTracey.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.

The following terms are applicable for any Clothing Products that You purchased with Us. These terms are not applicable for Posters or Canvases. Any package that is lost or delivered damaged, the deliverer’s or postal company is held accountable. Please contact the shipping company (USPS) if there is an issue. All products are handled with care when packaged, and are also packaged with care. You will not be able to exchange or return any poster or canvas for another. If you decide to return or exchange your clothing, navigate to the Suggestions Form and fill it out completely. Please include your name and the product you purchased in the Message Box. You will be fully refunded once the entire return process is complete.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ThatKidTracey.

  • “Goods” refer to the items offered for sale on the Service.

  • “Orders” mean a request by You to purchase Goods from Us.

  • “Service” refers to the Website.

  • “Website” refers to ThatKidTracey, accessible from https://www.thatkidtracey.com

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights (Applies for clothing only)

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: Filling out the “Suggestions Form”, which is located on the “Info & Customs” Subpage.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns (applies for clothing only)

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods (applies for clothing only)

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

*NOT YET SPECIFIED*

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.